Shipping Policy – Oud Royale

At Oud Royale, we are committed to delivering your luxury Arabian and Dubai oud fragrances safely and efficiently across South Africa.

1. Order Processing

• Orders are processed within 1–3 business days after payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

• You will receive a confirmation email once your order has been dispatched.

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2. Delivery Timeframe

We offer nationwide delivery across South Africa.

• Estimated delivery time: Up to 11 business days from the date of dispatch.

• Delivery times may vary depending on your location and courier operations.

Please note that business days exclude weekends and public holidays.

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3. Shipping Fees

• Shipping costs are calculated at checkout. A standard local rate of R90 per shipment will be allocated to each order.

• Any free shipping promotions will be clearly indicated on the website.

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4. Order Tracking

Once your order has been shipped, you will receive tracking details via email so you can monitor your delivery.

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5. Delays

While we aim to meet the estimated delivery timeframe, delays may occasionally occur due to:

• High order volumes

• Courier delays

• Weather or unforeseen circumstances

We appreciate your patience and understanding.

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6. Incorrect Address

Please ensure your delivery details are correct at checkout. Oud Royale cannot be held responsible for delays or losses resulting from incorrect address information.